San Francisco/Los Angeles, CA, US
Summary
Led Quality Engineering strategy and a 10+ member team, scaling QA capabilities for a 3x growth in engineering headcount while enhancing product quality and engineering velocity.
Highlights
Built and managed a high-performing team of 10+ Quality Engineers, fostering a culture of quality ownership and continuous improvement through performance reviews and career development.
Spearheaded Quality Engineering strategy across all product teams, integrating automated and manual testing into CI/CD pipelines to significantly decrease bug escape rates in production.
Scaled QA capabilities to support a 3x growth in engineering headcount while simultaneously maintaining release velocity and product quality.
Leveraged AI tools like GitHub Copilot and Cursor to accelerate automation test development, resulting in increased engineering velocity and faster feedback cycles.
Drove implementation of end-to-end test automation frameworks to achieve over 75% coverage for consumer-facing desktop, native iOS, and internal admin/Salesforce web applications using WebdriverIO, Appium, Postman, and Insomnia.
Reduced production incidents by 40% and improved user and session stability to over 99.9% for native iOS and Android apps by driving Monthly Engineering Review meetings and quality KPI measurement.
Led accessibility testing initiatives to ensure WCAG 2.1 AA compliance across all digital products, partnering with design and engineering teams to build inclusive experiences while saving over $50K annually in vendor spend.
Served as Technical Program Manager for The RealReal's checkout migration to BigCommerce, delivering a scalable, modernized checkout experience that resulted in faster transaction times and a significant reduction in ghost orders.